INFORMATION
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Legal Notice
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INFORMATION
Help Center
Legal Notice
Helpful Links
Returns within 30 days
On kodano.ie you have 30 days from the date of receiving your order to return purchased products, without having to give a reason. This means you can shop with confidence – if a product does not meet your expectations, you can simply send it back.
To make a return, you can choose between two options:
- return organised via GLS (recommended method),
- or self-organised return by sending the parcel to our warehouse in Poland.
For a quick and convenient return, we offer an organised procedure via GLS:
- Fill in the return form available below.
- To the e-mail address you have provided, we will send a confirmation of your return request.
- Drop off the return parcel at the nearest GLS drop-off point. You can generate the return label via the link at the end of the return form.
- You will receive your refund within 14 days from the day you submit your cancellation notice. The refund may be withheld until the parcel has arrived at our warehouse or until we have received confirmation of the return shipment.
Costs of return via GLS:
The return costs are borne by the customer. If you choose to return via the GLS system, the amount for this service will be deducted from the refund.
The GLS return fee is equal to the cost of the cheapest available delivery method. The current rate can be found on the "Shipping and delivery" page in the Kodano.ie online store.
You can return products at your own expense by sending them directly to the following address:
KODANO S.A.
ul. Makuszyńskiego 18
31-752 Kraków
Poland
In this case, the costs and risk of shipping remain with the customer.
Please be informed that for health and hygiene reasons, we do not accept returns of factory-sealed products, such as contact lenses, if they have been opened or if the seal has been tampered with after delivery.
In the case of other products (e.g., sunglasses), the condition for receiving a full refund is that they are returned in their original and undamaged condition. Please ensure that the product is appropriately and securely packed for return shipment in a sturdy cardboard box. Products should not be sent in envelopes as they do not provide sufficient protection. If we receive a damaged or incomplete product, we may deduct an appropriate amount from the refund.
You will receive your refund within 14 days from the day you submit your cancellation notice. The refund may be withheld until the parcel has arrived at our warehouse or until we have received confirmation of the return shipment.
The refunded amount includes the price of the returned products and the delivery costs incurred when placing the order. When returning only part of an order, the delivery costs are not refunded.
If you have used Return Option No. 1 (return via GLS), the return shipping costs will be deducted directly from the refund amount.
More information can be found in our Terms and Conditions:
https://kodano.ie/regulations.html
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