The following General Terms and Conditions (GTC) apply to all business relationships arising from the online shop between Kodano S.A., ul. Samozwaniec 39, 31-711 Kraków, Poland, KRS (CRO): 0000382726, NIP (TRN): PL6783068677, with a correspondence address at: ul. Kornela Makuszyńskiego 18, 31-752 Kraków, Poland, (hereinafter referred to as "Seller") and the customer for all services arising from the aforementioned business relationship.

You can contact us at any time by e-mail at: [email protected].

In order to use the website and the online shop properly, the following requirements must be met:

• possession of a data communication device (computer, smartphone, tablet, etc.) on which an Internet browser is installed and correctly configured to receive the website in accordance with the manufacturer's recommendations;
• access to the Internet;
• an active e-mail address;
• a programme for displaying files in PDF format.

The availability of the website may depend on the device used by the customer to access the Internet, the data transmission packets held by the customer, the programmes used for Internet use and for electronic communication.

The Seller is not an internet provider or provider of other publicly accessible telecommunication services. The customer must obtain access to a computer workstation or other end device via which the functionality of the website can be used.

In order to ensure the security of communications, the Seller shall take technical and organisational measures appropriate to the level of threat to the security of the website.

At the customer's request, the Seller shall inform the customer in a form chosen by the customer about specific risks in connection with the use of electronically provided services.

The website uses cookies to collect information related to the use of the website by the customer. Detailed information about the cookies used on the website can be found in the Privacy Policy and the Cookie Policy.

The product descriptions contained in the Seller's online shop are not binding offers to conclude a contract on the part of the Seller. They merely represent an invitation to the customer to submit a binding offer.

The customer can initially place the products in the shopping basket without obligation and correct his entries at any time before sending his binding order by using the correction aids provided and explained for this purpose in the order process. By ordering the desired goods by clicking on the "Order with obligation to pay" button, the customer submits a binding offer to conclude a purchase contract.

A distance contract is deemed to have been concluded at the moment the Seller accepts the electronic order form, which is confirmed by displaying a message to the customer confirming acceptance of the order and indicating the order number.

If we are unable to accept your offer, you will be informed that the product is not available instead of accepting the order. Any payments you have already made will be refunded immediately.

We save the text of the contract. You will receive your order details and the General Terms and Conditions by e-mail. We will provide you with a copy of the order data on request.

1. A consumer has the right to withdraw from the Sales Agreement for the Product within 30 days of receiving it, without giving any reason, subject to the exceptions mentioned below.
2. To meet the withdrawal deadline, it is sufficient for the customer to send a statement within the above-mentioned period:
   • in electronic form to the address [email protected] or
   • in written form to the address: KODANO S.A. ul. Kornela Makuszyńskiego 18 31-752 Kraków.
   • by completing the return form available at https://kodano.ie/return.html, provided by the Seller on the Store's website.
3. The Seller shall immediately send the Consumer a confirmation of receipt of the statement of withdrawal from the sales contract, to the e-mail address indicated by the Consumer.
4. The direct costs of returning the product shall be borne by the Buyer, unless explicitly agreed otherwise.
5. The Seller does not accept parcels returned by cash on delivery.
6. The Seller shall immediately, but no later than within 14 days of receiving the withdrawal statement, refund the customer:
   • the price of the Product;
   • the costs of the original delivery of the Product to the customer according to the cheapest standard delivery method offered in the Store.
7. The Seller may withhold the refund until the Product has been returned, or at least until the customer provides the Seller with proof of return of the item.
8. The refund will be made using the same payment methods that were used by the customer in the original transaction, unless the customer has explicitly agreed to a different solution. In the case of an original payment for the Product by "Cash on Delivery", the Seller shall make the refund to the bank account provided by the customer.
9. The customer is liable for any decrease in the value of the returned Product if, prior to submitting the withdrawal statement, the Product was used in a manner beyond what is necessary to establish the nature, characteristics and functioning of the Product. Returned goods must be complete and sent back together with all supplied original accessories.
10. The customer is liable to the Seller under the general principles of universally applicable civil law for non-performance of the Agreement (such liability may arise, for example, in the case of non-collection of the parcel, in particular if cash on delivery payment was selected).
11. In the case of an independent return of the product, the Buyer is obliged to send the product to the following address:

    KODANO S.A. – Kodano.ie
    ul. Kornela Makuszyńskiego 18
    31-752 Kraków
    Poland

    In such a case, the costs and risks associated with returning the product are borne entirely by the Buyer.

12. Exclusion of the right of withdrawal
    The right of withdrawal does not apply to:
    • a contract for the supply of non-prefabricated goods, made on the basis of an individual choice or decision of the consumer;
    • a contract for the supply of clearly personalised goods;
    • a contract for the supply of goods in sealed packaging which cannot be returned for reasons of health protection or hygiene, where the packaging has been opened after delivery.

(If you wish to withdraw from the contract, please complete this form and return it.)

Prices are inclusive of VAT at the current rates but do not include delivery charges.

The Seller offers the following payment methods:

• Payment card,
• Klarna,
• Google Pay/Apple Pay.

The Seller shall issue the customer with an electronic invoice (e-invoice) for the fulfilment of the contract. The invoice is stored in the customer account and is also sent by email to the customer's email address provided to the Seller when registering the customer account in the online shop or when placing the order. At the customer's request, the invoice can be printed out and attached to the delivered order in paper form.

The delivery time is indicated on the product page and is usually 6 to 9 working days.

The total delivery period for the goods to the customer consists of the dispatch date and the date on which the goods are delivered by the courier company chosen by the customer.

The Seller offers the following forms of delivery:

• DPD courier;
• DPD Pickup;
• GLS courier;
• An Post courier.

If circumstances arise that prevent the delivery deadline from being met, the Seller undertakes to inform the customer without undue delay, stating the reason for the delay and the expected delivery date.

Unless otherwise agreed, the Seller shall deliver the goods without undue delay and, in any event, no later than 30 days after the conclusion of the contract.

If the Seller fails to deliver the goods within the agreed time, or within 30 days where no specific time has been agreed, the Customer may require delivery within an additional period appropriate to the circumstances. If the Seller fails to deliver within that additional period, the Customer shall have the right to terminate the contract in accordance with applicable law.

Scope of the services provided via the Website

The Website enables the Customer to use the following electronically provided services:

• registering and logging into the Customer account;
• access to the account by the registered Customer;
• management of the personal data provided when registering and using the account;
• obtaining information about the goods offered in the online shop;
• placing orders for goods offered in the online shop;
• concluding contracts via the online shop;
• storage of information on transactions carried out (contracts concluded);
• access to electronic invoices via a registered account;
• ordering a newsletter service via the Website;
• publishing opinions about the goods and services offered on the Website.

By registering an account or concluding a contract without registration, the Customer confirms acceptance of these General Terms and Conditions.

Contracts are concluded and performed in English.

The Seller may withdraw, modify or temporarily suspend certain services or functions of the Website for justified reasons, including maintenance work, technical works, security reasons, legal obligations or the development of the Website, provided that this does not affect contracts already concluded or the Customer’s statutory rights. The Seller shall inform Customers of any such changes or suspension where appropriate.

The Seller may change the technical manner of providing services or the functionality of the Website in line with its technical capabilities, provided that this does not reduce the quality of the services or functionality and does not affect the rights and obligations of the Parties.

The Website enables the use of services and the placing of orders 24 hours a day, 7 days a week, except during periods of technical interruptions and maintenance work. As far as possible, technical interruptions and maintenance work will be carried out at night. Information about planned interruptions will, where possible, be published on the homepage of the Website in advance.

If the Customer chooses to register an account on the Website, the Customer is obliged to provide truthful and up-to-date data that is not misleading and does not infringe the rights of third parties. The Customer is solely responsible for providing data that does not fulfil the conditions set out in the preceding sentence.

Registration of an account on the Website is optional. In order to register an account, the Customer should:

• complete the electronic registration form and provide the following information: first and last name, telephone number, e-mail address, password;
• accept these General Terms and Conditions and read the Privacy Policy;
• click the “Create account” button.

The password provided by the Customer during registration must contain at least 6 characters. The rules for the creation of the password set out in the preceding sentence shall apply accordingly to any password changes made during the use of the account.

When registering an account, the Customer may optionally agree to receive commercial information from the Seller by electronic means (mailing) and by SMS for marketing purposes.

Upon registration of the Customer account, a contract for the provision of electronic services is concluded between the parties. This contract concerns the possibility of using the services offered via the Website and does not involve any payment obligation. The contract is concluded for an indefinite period and may be terminated by the Customer at any time by deleting the account.

The Customer shall be liable for the content of the data provided during registration and for any subsequent changes thereto, as well as for any infringement of third-party rights in connection with the data entered.

The Customer may delete their account on the Website at any time and for any reason by using the relevant function available in the Customer account, if the Seller provides such an option, or by sending an e-mail to the Seller at: [email protected].

The Seller may delete the customer's account in the event of termination of the provision of services with a notice period of 1 month on the basis of a declaration by the Seller in the form of a message sent to the customer's e-mail address specified in the customer account.

The cancellation of the customer account is tantamount to the termination of the contract for the provision of services by electronic means.

The goods remain our property until full payment has been made.

If goods are delivered with obvious transport damage, please complain about such defects to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance company.

The content and structure of the website are protected by copyright.

Unless the provisions of these Terms and Conditions provide otherwise, the rights to all content available on the Website, in particular to the proprietary and non-proprietary copyrights, to licences for proprietary copyrights, to trademarks and to other legally protected intellectual property rights, are held by the Seller or by companies with which the Seller has entered into corresponding agreements.

The reproduction of the contents, in particular the use of the texts posted on the website, as well as their fragments or photos, is prohibited without the consent of the Seller.

The materials published on the website may only be copied, stored or used for personal (non-commercial) use. Any distribution of copied materials, including publication on other websites, is not permitted.

The reproduction and use of the contents of the website for commercial purposes requires the express written consent of the Seller under penalty of nullity. Commercial use is primarily understood to mean distribution, including: publication, distribution, reproduction, modification of the materials in whole or in part.

Nothing in these General Terms and Conditions affects the Customer’s statutory rights under applicable consumer law, including the Consumer Rights Act 2022.

The Seller is obliged to supply goods that are in conformity with the contract.

Where the goods are not in conformity with the contract, the Customer may be entitled to the remedies provided by applicable law, including in particular repair or replacement of the goods, a proportionate reduction in the price, or termination of the contract, as applicable.

The Customer may choose between repair and replacement unless the remedy chosen would be impossible or would impose disproportionate costs on the Seller, taking into account all the circumstances of the case and the remedies available under applicable law.

Any repair or replacement shall be carried out free of charge, within a reasonable time and without significant inconvenience to the Customer.

Where repair or replacement is impossible, has not been carried out within a reasonable time, would cause significant inconvenience to the Customer, or where the lack of conformity is of a serious nature, the Customer may be entitled to a proportionate reduction in the price or to terminate the contract in accordance with applicable law.

The Customer shall make the goods available to the Seller where this is reasonably necessary for the inspection, repair or replacement of the goods.

The Seller shall not be responsible for a lack of conformity to the extent that it is caused by improper use, accidental damage, incorrect installation carried out contrary to proper instructions, normal wear and tear, or other circumstances attributable to the Customer.

This clause applies only to the statutory rights of the Customer. Any commercial guarantee, if offered, shall be governed by separate terms.

Nothing in these General Terms and Conditions excludes, limits or affects any statutory rights or remedies of the Customer under applicable consumer law, including the Consumer Rights Act 2022.

Nothing in these General Terms and Conditions excludes or limits any liability of the Seller which cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

The Seller shall be liable in accordance with applicable law.

The Seller offers the Customer an electronic service consisting of the sending of a newsletter.

The newsletter service consists of the Seller sending, free of charge, information related to the Seller’s business activity, including commercial information, to the e-mail address provided by the Customer.

The Customer may subscribe to the newsletter via the Website by giving explicit consent to receive newsletter communications and to the processing of personal data for that purpose.

The Customer may withdraw consent to receive the newsletter at any time, without affecting the lawfulness of processing carried out before such withdrawal.

The Seller may use third-party service providers to send the newsletter.

The newsletter service is provided for an indefinite period.

The Customer may unsubscribe from the newsletter at any time by clicking the unsubscribe link included in the newsletter or by contacting the Seller at: [email protected].

Upon unsubscribing from the newsletter service, the Seller shall cease sending newsletter communications to the Customer.

The newsletter service is provided for an indefinite period.

The Customer may subscribe to the newsletter again at any time.

The Seller processes personal data in accordance with applicable data protection law, including the Data Protection Act 2018 and Regulation (EU) 2016/679 (General Data Protection Regulation).

Detailed information on the processing of personal data is set out in the Privacy Policy

These General Terms and Conditions and all contracts concluded between the Seller and the Customer shall be governed by Irish law and, where applicable, European Union law. If the Customer is a consumer, this choice of law shall not deprive the Customer of the protection afforded by mandatory provisions of the law of the country in which the Customer has their habitual residence.

Nothing in these General Terms and Conditions shall restrict or exclude the statutory rights of the consumer.

If any provision of these General Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

The Seller reserves the right to amend these General Terms and Conditions for justified reasons, including changes in law, technical changes, changes in the scope of services provided, or changes in the Seller’s business operations. Registered users shall be informed of any planned amendments by e-mail at least 14 days in advance. Amendments shall not affect contracts concluded before the effective date of the amendment and shall not restrict the statutory rights of consumers.